A family was forced to miss their flight at Glasgow Prestwick Airport after their son was refused entry to the planedespite his passport being in date.
11-year-old Ryley McGuckin and his family were set to fly with Ryanair to Tenerife on Monday with his mum Natasha Gray, her partner Chris Bell, and younger brother Barry, seven, when the issue arose.
The youngster’s passport is not due to expire until September 28 this year, and despite being reassured by the airline ahead of flight that it would still be valid, they were denied boarding at the eleventh hour.
It is the second family that was hit by this issue on the flight from Glasgow Prestwick, after Motherwell teenager Zak Schoneville, 15, was also unable to board the flightdespite his passport not expiring for five months.
Speaking to Glasgow LiveChris said: “We got to the airport at four in the morning on Monday, and our flight was at 6.10am.
“It was only when we got to the boarding gate that the 11-year-old was told their passport was invalid because of its issue date. The issue date was the 28th of February 2017, but the expiry isn’t until the 28th September this year.
“Before we went to the airport, we spoke to Ryanair on three separate occasions as well as the Spanish embassy and security at the airport. All of them said he would be able to fly.
“To then be refused entry onto the plane was a huge shock. We spoke to a family that had the exact same thing happen to them.”
Luckily, the family, who live in Falkirk, were able to get flights from Edinburgh Airport with Jet2, where they said they had no issues.
Chris continued: “We came home, all the way back to where we live in Falkirk and then drove to Edinburgh Airport where the staff were more than happy to help and we booked our flight there and then. So luckily we did get on holiday.
“Any other major airline would accept three months before a child’s passport expires. Ryanair couldn’t give us a valid reason for why they wouldn’t.
“It’s totally put us off flying with Ryanair again. We had two extremely upset children in Prestwick Airport – both the seven and 11-year-old were crying their eyes out, thinking the holiday was ruined.
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“We’re furious and as soon as we’re home we’re going to file a complaint. For three of their personnel to tell me there would be no issue, and then to be refused entry to the plane is ridiculous.
“It seems like they’re just doing what they want to do. We’ll never ever fly with Ryanair again and we don’t want anyone else to end up in the same position as us.”
Ryanair has been contacted for comment.
They previously responded to the incident involving Zak Schoneville, stating: “Ryanair complies with all European Commission travel regulations and passengers traveling between the EU and the UK after the end of the transition period must have a passport that is not valid for more than 10 years . “